Thoughts On My Day

I guess it is no secret that I have not posted in almost two months. I had been on the sidelines due to medical problems.

Wanting to get back into the swing of things; Friday, I started to update different things on this blog. One of the things I needed to do was update the blogging platform (WordPress). Somewhere along the way, different “things” started to get out of order. I decided that I would try and “roll back” the blog to where it was before I started to mess it up. Well, that made matters worse. Having not back-upped the blog (yes, I am not that tech-oriented), I figured that I might have to remove the current blog and start all over again.

Around 10pm, I thought that maybe my hosting company might be able to give some advice. I have been using IX Web Hosting for the last two years. During the first year, I was 50-50 about the level of service I was receiving. I was less than happy with the on-line support service. Actually, I had a very bad experience with them. The last time I contacted them, I used the 800 on-line support department to avoid the Live Chat Support Service.

So, getting on with my story, I decided to contact their 1-800 support center. Was I in for a big surprise…

What transpired over the next 20 minutes was one of those experiences that everyone hopes for but almost never receives from a customer support department. From the very beginning, Brian Silhanek (customer service rep) put me at complete ease. He understood my problem and promised me that the tech staff would have my blog up and running in less than 3 hours. He understood WordPress as he is, also, a blogger and even gave me some tips so I would not mess things up so bad the next time.

True to his word, the blog was up and running in a little over 2 hours.

I received an e-mail right after the site was back to normal. It was from Brian:

Hi JB,

It was a pleasure speaking with you earlier.  I was able to restore your website from the backups we have available!  It seems to be up and running just fine now.  Not sure what caused this, but at least we were able to get you up again.

Let me know if you have any other questions or concerns.

Brian Silhanek
Department of Customer Relations
Ecommerce, Inc.

Over the past few months, Fathi Said, CEO of IX Web Hosting has been sending e-mails to all his customers informing them about his improvements throughout the Company. One of the areas he had promised that there would be a complete “make over” of the customer service department. There is no doubt that he has lived up to his promises and I am, now, a solid supporter of IX Web Hosting. With the renewed level of customer service and their fine up-time service, they are truly a leader in the web hosting industry.

Thanks Brian, Fathi and all the good folks at IX Web Hosting for great service.

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